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Colony Music Customer Service | |
Colony Records was established in 1948. We are located in the heart of Times Square and have strived to give you, the customer the highest level of service.
When in N.Y.C. please visit our store at 1619 Broadway (the corner of 49th Street) If there is anything on our website that you do not understand or if you need to speak to us we are available seven days a week from 9:30 A.M. until midnight E.S.T.
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We will only accept returns for defective merchandise.
We have customer service representatives in our store seven days a week from 9:30 A.M to midnight eastern standard time.
If you are not sure of what you are purchasing please call and we can assist you.
Sheet Music or Sheet Music Songbooks cannot be exchanged for any other reason except defects.
We will exchange a Karaoke CD if it is defective.
If you want to return a Karaoke CD that is not defective we will only issue you a credit if it is unopened in its original packaging.
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There are great benefits to registering your profile with The Colony!
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At Colony Music Online, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. (Click here for more)

Orders are shipped on the same day they are received unless item(s) are not in stock, All orders are shipped via Fed Ex or USPS and must be received by 4pm to be shipped out on the same day. (Click here for more)

We have customer service representatives in our store seven days a week from 9:30 A.M to midnight eastern standard time to help you with returns. (Click here for more)
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